Zivver OWA add-in
Performance Degradation in Outlook Online
We are pleased to inform you that Microsoft has successfully resolved the previously reported issue. Following extensive internal testing, we can confirm that the problem has been fully addressed.We appreciate your patience during this time. Should you have any further questions or concerns regarding this issue, please do not hesitate to contact us at support@zivver.com
We have identified a performance issue affecting Outlook Online when using the Zivver OWA add-in. Specifically, when replying securely to an unsecured message, all or part of the reply may be lost.
Root Cause
This issue is caused by a Microsoft defect, as reported here: GitHub Issue #5345
Workaround
We have implemented an update to the Zivver OWA add-in to reduce the probability that the Microsoft defect occurs. Until Microsoft fix the defect, we recommend the following manual action in Outlook Online to prevent the Microsoft defect from occurring:
Manually save the secure reply message as a draft before sending.
Option I: Click Options → Save draft, or
Option II: Click the Save (floppy disk) icon.
Need Help?
Please keep an eye on zivver.info, where we will publish the latest updates regarding the Outlook online Add-in. If you have any questions, please contact us at support@zivver.com.
We have identified a performance issue affecting Outlook Online when using the Zivver OWA add-in. Specifically, when replying securely to an unsecured message, all or part of the reply may be lost.
Root Cause
This issue is caused by a Microsoft defect, as reported here: GitHub Issue #5345
Workaround
We are actively working on an update to the Zivver OWA add-in to reduce the probability that the Microsoft defect occurs. Until Microsoft fix the defect, we recommend the following manual action in Outlook Online to prevent the Microsoft defect from occurring:
Manually save the secure reply message as a draft before sending.
Option I: Click Options → Save draft, or
Option II: Click the Save (floppy disk) icon.
Need Help?
Please keep an eye on zivver.info, where we will publish the latest updates regarding the Outlook online Add-in. If you have any questions, please contact us at support@zivver.com.