Date and Time
The maintenance window is scheduled for Saturday, February 17, 2024. We expect that the maintenance will take between 10 and 30 minutes. We will commence at 9:00 CET and aim to be completed by 9:30 CET at the latest. This is the second out of two maintenance windows that is necessary to realize the full benefit of the maintenance.

Reason
We are making improvements to the architecture of our database. This is essential for the security and performance of our database.

Impact
During the scheduled maintenance period, users of the Webapp and other Zivver clients will not be able to log in. Users of the Outlook Web Access client will be hindered from sending normal email for the duration of the maintenance. These users are advised to use Outlook Desktop if possible, or try again at 9:30.

If you use the Zivver SMTP Gateway for email sending (also applies to DLP Gateway users), you may temporarily be unable to connect to the SMTP gateway via email clients or automated systems. Depending on the (automation) system used, emails may be returned with an error message. Some email systems will also attempt to resend the emails during a set period.

We understand that this may cause inconvenience and apologize in advance for any disruption. However, this maintenance is crucial to ensure the overall performance and security of Zivver.

If you have further questions or need assistance, please do not hesitate to contact us via Support.

We appreciate your understanding and cooperation.